Shipping Policy
At Firstin, we work very hard to curate only the very best products for you, and each product goes through a tenacious quality check before we dispatch. In case you received a defective product or have changed your mind after placing the order, we are here to help you. Inspired by the power of teamwork.
Please note: Certain products have a no-return/exchange policy.
Initiate Request
- Please write to us within 48 hours of receiving your product at firstinofficial@gmail.com.
- Include your order number, a description of the issue, and a photo.
- Make sure to retain the original invoice and tags.
- Allow 1-2 business days for our team to get back to you, and the return will be initiated by us.
Reverse Pickup
- Reverse pick-up: We provide reverse pick-up for most of the pin codes. In this case, the shipment reaches us within 7–10 business days owing to courier company policy. Pick-up will be attempted twice. If the courier service is unable to pick it up after two attempts, you are responsible for shipping it back to us.
- Self-courier: In some pin codes, due to a lack of serviceability, you would need to courier the parcel back to us. Fret not! An additional amount of Rs. 100 will be added to your credit note for self-couriering the shipment.
Exchange/ Credit Note / Refund
Once we receive your products in 1-2 business days, our QC team will check the products, and a return or credit note will be issued as per the policy below.
- In the case of non-defective items- Once we receive the product(s) and on validation by our QC team, we will either initiate a credit note or exchange based on your choice.
- In case of a defective/damaged item - If the product has a manufacturing defect. (i.e., torn, stained, or stitched incorrectly), we can either offer a replacement of the same product, an exchange, a credit note, or a refund (only in the case of a defective product).
- In case of incomplete/wrong order – In case of an incomplete or wrong order sent by us, we will send the complete order with the correct products on priority.
Exchange
- In case of an exchange, the new product will be dispatched only after the receipt and validation of the returned original product.
- Exchange product: Product(s) of the same value can be chosen; if the value is higher, the difference amount has to be paid by you before dispatching (our team will assist you on the same). No credit note will be provided for the balance amount (if any).
- Please note that exchange is allowed only once per order.
Credit Note
- Upon receipt of the product in its original condition, we will send a coupon code with the full amount to you in 1 to 2 business days.
- This coupon code will have a validity of 6 months from the day we give it to you and can be used only on our website.
Refund
- In case of a refund, it will be initiated within 1–2 business days after QC validation.
- A refund will be credited to the account you used for placing the order.
- In case of a COD order, our team will get in touch with you to get your bank details.
- It may take 2–10 business days for it to reflect in your account, depending on your bank.
Note: For a successful return and exchange, ensure that the products are unused, unwashed, and sent back in their original packaging.
SALE ITEMS
Any items purchased during a flash clearance sale cannot be exchanged or returned.