How to initiate a return, refund, or replacement request:
We have a 3 day return policy. Please inspect your order as soon as you receive it. If you find there is a manufacturing defect or there are incorrect or missing items from your order, contact us within 72 hours of receiving it with photos and videos (Unboxing Videos). We will evaluate the issue and help you out promptly. Once verified the return will be received within 3 to 5 business days. Email us at firstinofficial@gmail.com or call us on +91 9566689997
Our address is: The Cotton Country, 192/4, Iswarya Garden, Sengodampalayam Road, Villarasampatti, Post, Erode, Tamil Nadu 638107, India.
Returns, Refunds, or Replacement on prepaid orders:
- Order cancellation/refund is allowed before dispatch only if the order is not dispatched within 5 working days. Refund will be issued automatically and the payment will take 15 days to reflect in the account.
- Shipping fee is non-refundable
- For replacement of size issues, customer needs to pay for the return charges.
- All exchange and replacement requests are subject to our approval of your request and stock availability.
- No refunds and replacements will be considered for international orders placed outside India.
- The customs duty for shipping for all international orders is to be borne by the customer.
- We accept return/refund or replacement requests only if the original invoice and packaging are retained. Product has to be unused.
- We do not accept return or refund requests on any sale or clearance items.
- While our products are based on standardised sizes, these are not one-size-fits-all. We request you to double-check sizing by measuring your little one for a perfect fit before you place an order.
- Returns are supported only for manufacturing defects or company-side errors. For personal preferences like color or product dissatisfaction, the customer must arrange the return courier at their own expense.
- A delivery fee is applicable on every orders placed within India with a value below INR 999. No delivery fee is applicable on any order value above INR 1,000 within India.
Shipping, Returns/Refunds, or Replacements on Cash-on-Delivery (COD) orders:
- A delivery fee of INR 75 is applicable on every Cash-on-Delivery (COD) order. This delivery fee is non-refundable.
- For refunds on COD orders kindly share your bank account details for us to transfer to Mobile No: +91 95666 89997
- We do not offer express shipping on any Cash-on-Delivery (COD) orders
We appreciate your trust in firstinonline.com. We’re here to serve you. If you encounter any issues or have questions about our returns/refunds, or replacements policy, please contact us. We promise to help you!
